Refund Policy

Last Updated: July 23, 2025

1. Our Commitment

At TradelineListing, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Refund Eligibility

Full Refund Scenarios

You are eligible for a full refund if:

  • The seller fails to add you as an authorized user within 7 days of payment
  • The tradeline does not report to the credit bureaus as promised
  • The seller provides false or misleading information about the account
  • There are technical issues preventing service delivery on our end
  • The seller cancels or is unable to fulfill the service
Partial Refund Scenarios

You may be eligible for a partial refund if:

  • The account reports to fewer credit bureaus than promised
  • The service duration is significantly shorter than stated
  • Account details differ from listing (limit, age, etc.) by more than 10%

3. Non-Refundable Situations

Refunds will NOT be provided for:

  • Changes in your credit score or lack of expected improvement
  • Buyer's remorse or change of mind after service delivery
  • Disputes arising from buyer providing incorrect personal information
  • External factors affecting credit reporting (bureau policies, account closures, etc.)
  • Services that have been successfully delivered as described
  • Requests made more than 60 days after initial posting

4. Refund Timeline

Request Window
  • Service Issues: Within 30 days of payment
  • Non-delivery: After 7-day grace period
  • Reporting Issues: Within 60 days of posting
  • Seller Issues: As soon as discovered
Processing Time
  • Review Period: 3-5 business days
  • Approval Processing: 1-2 business days
  • Payment Return: 5-10 business days
  • Total Time: Up to 15 business days

5. Refund Process

1

Submit Request

Contact our support team with your refund request and documentation

2

Review Process

Our team reviews your case and verifies the claim with relevant parties

3

Decision

You'll receive an email with our decision and next steps

4

Refund Issued

If approved, refund is processed to your original payment method

6. Required Documentation

When requesting a refund, please provide:

  • Order Details: Transaction ID, payment confirmation, tradeline details
  • Communication Records: Messages with seller, any agreements made
  • Evidence: Screenshots, credit reports, bank statements (as applicable)
  • Timeline: Detailed timeline of events and issues encountered

7. Platform Fees

Fee Refund Policy:

  • Platform processing fees are generally non-refundable
  • In cases of seller non-performance, full fees may be refunded
  • Payment processor fees may not be recoverable in all cases

8. Dispute Resolution

Internal Process
  1. Submit refund request through proper channels
  2. Participate in our review process
  3. Provide all requested documentation promptly
  4. Work with our mediation team if needed
External Options

If you disagree with our refund decision, you may:

  • Request escalation to senior management
  • Contact your payment provider for a chargeback
  • Seek third-party mediation services
  • Pursue legal remedies as applicable

9. Prevention Tips

For Buyers
  • Carefully review all listing details
  • Communicate clearly with sellers
  • Provide accurate personal information
  • Monitor your credit reports regularly
  • Keep records of all communications
For Sellers
  • Provide accurate account information
  • Add authorized users promptly
  • Maintain open communication
  • Honor all listing commitments
  • Report any issues immediately

10. Contact Information

Refund Support Team

Email: refunds@tradelinelisting.com

Subject Line: "Refund Request - [Your Transaction ID]"

Response Time: Within 24-48 hours

Phone: [Your Support Phone] (Business hours: M-F 9AM-6PM EST)

We value your business and strive to resolve all issues fairly and promptly. Our goal is your satisfaction and successful credit improvement journey.

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